This isn’t your personal Facebook, Instagram, or Twitter profile. [Tweet “88% of online shoppers incorporate reviews into their purchase decision.”] A negative comment on social media is much different than a negative email or private message. These clever comebacks will let them know that you know that you are not interested in hearing their nasty comments. Always respond. Negative comments create an eyesore on our page, photo or post. If you only have positive ones then kudos to you, though everybody should expect a negative one from time to time. Let’s face it, you can’t avoid negative comments on social media as much as you would like to. All businesses make mistakes on some issue or the other. One of the worst things you can do is ignore the comment entirely! Luckily, we’ve put together a short guide on how to respond to negative comments on your social media channels. At times some events and incidents unfold and spin out of control. By Hiral Rana. When it comes to social media, not responding to negative comments is akin to a slap in the face to the person who left it. With more difficult comments, provide contact information and encourage the user to move the conversation offline. Share. Better for people to see your constructive response to the negative comment than get buried in messages accusing you of curating out all the negative social media comments. You don’t like to get negative reviews on social media channels but unless you are extremely perfect regarding everything in your business, it will continue to happen. Negative social media contact isn’t something you can erase. Responding to comments on social media can be a real pain sometimes. Whether it's a bad review or a negative post by a follower, companies need to be on guard. They sit there for all to see, allowing others to question your brand or make judgements about your business. Most social media management software can greatly streamline this workflow, as you can respond across all channels from within one dashboard. A Guide to Negative Feedback Responses. Some guides recommend asking posters to remove their comments after you’ve solved the situation. If you have a large, active audience that mentions you often but you don't have a dedicated social media person on staff, consider setting up a service like Mention which alerts you to what people are saying about your organization online for a nominal monthly fee. How to Respond Negative Social Media Comments by Trolls Positively. We all know a toxic person; it could be your aunt or some idiot in your class who always likes to point out the negative. Social media management can be a tough nut to crack. While most followers are kind with their words, a few can be hard-nosed. Generally speaking, however, there’s no real harm in leaving resolved issues on your profile, if anything this shows your willingness to … It can result in negative reviews that can affect the reputation of your business in many ways and at various levels. Take a look below. Always respond to a negative social media post publicly. Respond quickly and professionally with genuine interest. Especially if you have to deal with negative comments. Here are four ways to respond to negative comments on social media: 1. Overseeing profiles across several platforms with a multitude of followers can leave you with pleasant as well as bitter experiences. Here are some great comebacks for the individual who is always giving you unsolicited advice, and making negative remarks. It can end up rubbing some customers the wrong way which can lead to negative comments on social media. Always. 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